Utility Bill

The Sunshine Coast Regional District (SCRD) provides water, sewer and curbside collection services to residents in the region. The costs of these services, known as a ‘user fee,’ are charged to support operating costs, maintenance and replacements of the infrastructure delivering the service.

Depending on your property and the type of services offered to you, you may receive an annual utility invoice or a quarterly utility invoice.

 

Ways to Pay

You can pay your SCRD utility invoice online. Avoid the line and pay from the comfort of your home using mySCRD, our online payment system which allows users to pay using Visa, American Express or MasterCard.

Learn more here.

Online / telephone banking is offered through your financial institution.

First time users will need to register utility account information with your bank. When
setting up a new payee search for Sunshine Coast in the payee setup menu.

Select the Regional District Utilities listing from the results.

Note: The bill payee name of Sunshine Coast Regional District Utilities will vary among
financial institutions. This is set up by each bank, not the SCRD. See the table below for more information.

Financial Instituion Payee Name
Bank of Montreal Sunshine Coast Regional District - Utilities
CIBCSunshine Coast R.D. Utilities
RBC Royal BankSunshine Coast Regional District
Scotiabank (Bank of Nova Scotia)Sunshine Coast (RD) Utilities
TD Canada TrustSunshine Coast Regional District Utilities
Sunshine Coast Credit UnionSunshine Coast Regional Dist - Utilities
HSBCSunshine Coast Regional District - Utilities
VancitySunshine Coast Reg Distr Utl
Most Credit UnionsSunshine Coast Regional District - Utilities

Most Canadian financial institutions will accept payment for SCRD utilities in person at the branch teller.

Make a cheque payable to the Sunshine Coast Regional District and mail to 1975 Field Road, Sechelt, BC V7Z 0A8.

Please write your utility account number on your cheque and include the payment stub portion of the invoice in the envelope.

Note: Postmarks are not accepted as the date of payment; allow sufficient time for your payment to reach our office or utilize an alternative payment method.

Cheques can be placed in the 24-hour drop box located near the east entrance of the SCRD Administration office on Field Road or at the front entrance of the Pender Harbour Satellite Office. Please write your utility account number on your cheque and include the payment stub portion of the invoice in the envelope.

Payments can be made at either the SCRD Administration Office or the Pender
Harbour Satellite Office.

SCRD Administration Office (1975 Field Road. Sechelt)
Open Monday to Friday 8:30 am to 4:30 pm.
Payment methods accepted include cash, cheque, debit, Visa or MasterCard.

Note: Credit card payments are not accepted over the phone.

Pender Harbour Satellite Office (12828 Lagoon Road, Madeira Park)
Monday  7:00 am to noon
Wednesday: 8:30 a.m. to 4:30 p.m.
Friday: 7:00 a.m. to noon

Payment method accepted is cheque only.

Utility Fees for 2023

Utility fees for water, wastewater and garbage can be found below.

Water Service2022 Rate2023 RateDifference
Regional Water $526.92$651.49+ $124.57
North Pender$711.16$918.16+$207
South Pender$675.18$762.95$87.77

The rates listed above do not include Land Charges which make up a portion of your property tax and are billed by the District of Sechelt or Provincial Government separately to utilities

2022 Rate2023 RateDifference
Single family dwelling$191.68$201.26+$9.58
Mobile home in a mobile home park$161.59$169.67+$8.08

The rates above apply to residents in Areas B (Halfmoon Bay), D (Roberts Creek), E (Elphinstone), and F (West Howe Sound)

Service20222023Difference
Greaves$400$450+ $50
Woodcreek$400$450+$50
Sunnyside$302$402+$100
Jolly Roger$152$202+$50
Secret Cove$152$252+$100
Lee Bay$202$252+$50
Square Bay$217.42$267+$49.58
Langdale$400$450+$50
Canoe$424.30$474+$49.70
Merrill$400$450+$50
Curran$253$303+$50
Roberts Creek$400$450+$50
Lily Lake$204$254+$50
Painted Boat$302$352+$50
Sakinaw Ridge$845.27$862.18+$16.91

Service2022 Rate2023 RateDifference
Greaves$487.81$627.81 +$140
Woodcreek$658.28$782.45+$124.17
Sunnyside$745.23$767.59+$22.36
Jolly Roger$832.54$986.54+$154
Secret Cove$712.57$793.52+$80.95
Lee Bay$487.67$487.67No Change
Square Bay$786.02$1,281.02+$495
Langdale$1,126.43$1,427.22+381.43
Canoe$985.31$985.31No Change
Merrill$1,948.25$1,948.25No Change
Curran$618.70$668.38+$49.68
Roberts Creek$865.67$1,247.10+$381.43
Lily Lake$711.89$992.83+$280.94
Painted Boat$586.13$586.13No Change
Sakinaw Ridge$1,323.63$1,323.63No Change

Most Common Questions about Utility Billing

We understand that you may have questions about your bill. Below are some of the most common questions asked each year.

All property address information must be changed with BC Assessment and Land Titles.

Yes, you can make periodic installments on your utility account throughout the year. The frequency of the payments is up to you. To have the amount automatically come out of your bank account you must set up the payment online through your financial institution. The SCRD does not have the ability to set up pre-authorized payments for you. You will need to add the Sunshine Coast Regional District as a payee and include your 6 digit account number.

Balances that remain unpaid by 4:30 p.m. on the due date are subject to a 2% penalty. Subsequent penalties will be applied to the account for each month that it remains outstanding (applied on the close of business on the 15th of each month). Balances that remain outstanding as of December 31 are deemed to be taxes in arrears and will be transferred to your property tax account per Section 399.2(b) of the Local Government Act. Once this happens, the outstanding amount is no longer payable to the SCRD, payment must be made to your property tax account.

If a utility account remains unpaid as of the close of business on June 15, a reminder notice will be generated and sent to the owner in late June. If the balance continues to be unpaid by mid-September a second, final reminder will be issued.

If the balance remains unpaid as of December 31 it is transferred to property taxes where the Surveyor issues a notice. A summary of the SCRD’s current collections policy is as follows:


One Day After Due Date of June 15 – Any outstanding current charge incurs a 2% penalty

30 Days After Due Date of June 15 – Any outstanding current charge incurs a 2% penalty

Greater than 30 Days After Due Date – If the account continues to remain unpaid on the 16th of the following month, an additional 2% will be applied to the account for each month that it remains outstanding, until paid in full.

Year End (December 31) – Balances that remain unpaid as of December 31 of the current year will be transferred to property taxes as per Local Government Act Section 399.2 (b).

The SCRD does not issue property taxes and therefore does not collect property tax payments. Please refer to your Property Tax Notice for instructions on where and how the payment should be made.

In general, if your folio number begins with:

  • 746 – Payments should be made to the Surveyor of Taxes via Service BC. There is an office located in Sechelt at 5498 Wharf Ave. Phone No: 604-885-5187. If you are outside of Sechelt please call 1-800-663-7867 to get the nearest Service BC location. Please note, some online banking systems may list this payee as “Province of BC – Rural Property Tax”.
  • 570 – Payments should be made to the District of Sechelt, located at 5797 Cowrie St. Phone No: 604-885-1986.
  • 524 – Payments should be made to the Town of Gibsons, located at 474 South Fletcher Rd. Phone No. 604-886-2274.

Utilities are a charge against the property; any outstanding amount incurred by the previous owner stays outstanding against the property where the service was delivered. The notary/lawyer handling the sale should have adjusted for utilities on the Statement of Adjustments. Please check with them to see if a payment was made for the utility charges.

We receive our property information from BC Assessment in the form of weekly uploads, therefore you are not required to inform us when the property changes hands. Please make sure your lawyer/notary is aware that you pay the SCRD for utilities as they will need to make an adjustment on the Statement of Adjustments to account for your portion of the charges. They can obtain this information directly from us by emailing utilitysearch@scrd.ca.

Water will commence the month following the installation of a water connection. The water user rate will be pro-rated. Most times water is used during the construction phase hence the water charge being applied right away. If applicable, garbage and wastewater service charges will commence the month following issuance of final occupancy.

Residential utility customers will receive one utility bill per year, for the billing period of January 1 – December 31 of the current year. The invoice is issued at the end of April and is payable by 4:30 p.m. June 15 unless otherwise stated.

New construction may receive more than one bill in the first year for pro-rated services. The water charge will commence the month following the installation of a water connection. If the property is within the garbage collection service boundary and/or wastewater boundary the service charge will commence the month following issuance of final occupancy from the Building Services Division. Metered utility customers will receive a quarterly invoice.

Although most properties on the Sunshine Coast recently had water meters installed, there are only a small number of properties that are being billed based on their metered water consumption. These properties fall in the industrial, commercial or institutional classification. The quarters end March 31, June 30, September 30 and December 31.

If you haven’t received your annual utility bill by late May, please contact us at infrastructure@scrd.ca or 604-885-6806 and we will provide you with a copy. If you are a new owner, our records may not yet reflect the change of ownership and the utility bill may have been sent to the previous owner.

There are two separate water charges, one in the form of a user fee, and the second showing up on the property tax notice (parcel tax / land charge). As a Regional District we are not able to include user fees on property taxes. The user fee (utility bill) is intended to cover operating costs associated with delivering water to your property while the parcel tax (land charge on property tax notice) is to offset the maintenance of the water lines and capital projects. The parcel tax is levied to all properties that have access to the service regardless of use.

User rates are charged against properties that are connected to the SCRD water system or wastewater facility. The SCRD also provides curbside garbage collection services to residential properties within the service area. The user rate is set to offset the operating costs associated with providing the service. User rates apply to each separate residential unit. That means a home with a suite is considered two residential units. A property with more than one dwelling on the land, regardless of whether or not it is in use, will also be billed for each unit.

The registered owner is always responsible for the charges therefore the SCRD only invoices the registered owner. However, if the registered owner has contracted out a property management firm we will make the exception if we receive notice in writing. If there are more than one registered owners only one will receive the invoice. Our system defaults to the first person listed on the Land Title. If there is a specific co-owner who should receive the invoice please inform us at infrastructure@scrd.ca or 604-885-6806.

Although water meters were installed at many properties on the Sunshine Coast, the water service charge is still a flat rate amount in most cases, not based on usage. Under this current structure, the service charge is levied against the property regardless of whether or not the building is vacant for part of the year. If you will be away for an extended period of time (more than a year) and the dwelling will not be used during that period we can turn the water off which would result in inactivation of the water charge (there is a $50 fee for turning the water off). Unfortunately, garbage is a mandatory service, regardless of use, so the charge will remain.