CloseIt Looks Like a Water Bill, But You Don’t Have to Pay It
More than 9,000 mock water bills are now being mailed to residents with water meters in the Sunshine Coast Regional District’s (SCRD) Regional Water Service Area. This includes residents on the Langdale, Chapman, Eastbourne, Egmont and Cove Cay water systems.
These mock bills are designed to help residents understand their water use and see what future water charges may look like before actual bills are issued in 2027. No payment is required for this mock bill.
Not sure which water system serves your property? Enter your address on this map to find out.
What’s on your mock bill?
Your mock bill includes information on the reverse side to help you understand how volumetric water billing works, including:
- An explanation of the charges shown on the bill.
- Information about your water consumption.
- Notifications about potential issues with your service, such as a water leak.
- Information to help you understand what future volumetric water bills may look like.
Courtesy leak notifications
In July, the SCRD mailed letters to more than 600 residents notifying them of a potential water leak at their property.
The information on your mock bill is based on water-use data from April, May and June. As a result, your mock bill may include a leak notification even if you have already addressed the issue.
If you received a previous leak notification from the SCRD and have since followed the recommended steps and fixed the leak, you can disregard the leak message on your mock bill.
Have questions?
The SCRD recognizes that residents may have questions about their mock bill and the transition to volumetric water billing. There are several ways to learn more and connect with staff:
Learn more online
Visit letstalk.scrd.ca/water-billing to learn more about the volumetric billing project, find resources and ask questions at any time.
Contact SCRD staff
Email utilitybilling@scrd.ca or call 604-885-6885 to speak with staff.
With more than 9,000 mock bills being issued, the SCRD expects a significant increase in enquiries. Staff will respond as quickly as possible based on the volume of enquiries received.
Understand your mock bill
Visit your mock bill explained for a step-by-step resource explaining the information included on your mock bill.
Talk to us in person
SCRD staff will be at the Sechelt Farmers Market on Saturday, August 29, and Saturday, September 26, to answer questions and provide information about the transition to volumetric water billing.
What’s next?
The mock bills are an important step in preparing residents for the transition to volumetric water billing.
Residents are encouraged to review their mock bill, learn more about how volumetric billing works and contact SCRD staff with any questions.