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What is the Leak Notification Program?

The purpose of the Sunshine Coast Regional District’s (SCRD) Leak Notification Program is to notify metered residents of potential water leaks on their property. The program seeks to conserve treated drinking water and help prevent property damage.

The SCRD sends leak notification letters to property owners with possible water leaks quarterly. If you receive a leak notification letter, SCRD staff are available to answer any questions and support you in resolving your leak.

Frequently Asked Questions

Q1. How do I know if I have a leak?

A. The SCRD sends out quarterly leak notification letters and monthly update emails that alert property owners of a potential water leak. To sign up and receive your monthly water use and leak status, email infrastructure@scrd.ca and include your Name, Address and Utility Account Number.

Q2. Will the SCRD fix a leak on my property?

A. Property owners are responsible for maintaining all water piping and fixtures beyond the water meter box. If you're unable to find and fix a leak yourself, a plumber can assist with isolating and repairing the leak. SCRD staff are available to answer any questions and support you in resolving your leak.

Q3. How do I read a water meter?

A. For help with accessing and reading the water meter servicing your property:

Q4. How do I find my leak?

A. A water leak can be as small as a dripping tap or as big as a burst water line. If the leak location isn’t evident, it can take some investigating to isolate the leak. Some telltale signs of a leak include dripping and the sound of hissing water when the water connections are turned off.

To begin, check your taps, toilets, and appliances for evidence of a leak. Be sure to also check any outdoor water connections and irrigation systems on the property. Sometimes it helps to listen at night, when it might be a little quieter.

If you can’t find any obvious signs of the leak, you can use the water meter servicing your property to help isolate the leak. See FAQ Q3 to learn how to read a water meter.

Steps to isolate a water leak:

1. Before checking the meter, make sure all taps and water using appliances inside and outside the house or building are turned off.

2. Access the water meter display. Check for a solid leak notification water tap icon to confirm that the meter is detecting a continuous water leak.

3. Shut off the main water connection to the home or building.

4. Check the meter display (see image below):

a. If the RATE is greater than 0, the leak is between the shut off point and the water meter. (i.e. somewhere along the waterline that services the home or building)

b. If the RATE = 0, the leak is past the shut off point. (i.e. an indoor or outdoor water connection at the house or building such as a tap, toilet or irrigation system). Go to step 5.

5. If the leak is past the shut off point, turn the main water connection back on.

6. Through a process of elimination, you can identify the source of the leak. Shut off the water connection to a tap or fixture (only one), then check the water meter to determine if you have isolated the leak.

7. To know if you found the leaky culprit, check the water meter display:

a. If the RATE = 0, the water connection that is off is the cause of the leak.
b. If the RATE is greater than 0, the water connection that is off is not the source of the leak. Go to step

8. Shut off another water connection and check the water meter display again. Repeat for all water connections inside and outside the house or building until the meter RATE reads 0.00.

Q5. How big is my leak?

The water meter servicing your property can help you determine the size of the leak. Before checking the meter, make sure all taps and water using appliances inside and outside the house or building are turned off.

1. Access the water meter display. Check that the water tap icon is present to confirm that a leak is being detected. If there is no water icon, there is no leak.

2. The size of the leak can be determined by observing the RATE displayed when all taps and water using appliances are off at the property. The RATE displays the real time water use in either litres per minute, or cubic meter per minute.

3. Note, during low flow, the flow indicator will be flashing and the RATE display will switch between showing 0 and another number greater than 0 (e.g. 0.32 LPM, 0.00056 M3 per minute). This indicates that the size of the leak is within that range.

If you are unable to safely access your water meter or have any questions about reading the water meter, email infrastructure@scrd.ca for assistance.

Q6. How do I know if my leak is fixed?

A. The water meter can help determine if the water leak has been fully resolved. If you can safely access the water meter, check the display for a water tap icon:

• If there is no water tap icon on the meter display, this means you do not have a leak.
• If a water tap icon is flashing, you may have resolved the leak. Check back in 48 hours. If the leak is fully resolved, the water tap icon will disappear. If it is still flashing, the meter is detecting an intermittent leak.
• If a solid water tap icon is present, the meter is still detecting continuous flow which indicates a possible leak.

Looking for another way to verify that the leak has been resolved? Sign up for monthly water use updates to get notified of your monthly water consumption and leak status. To sign up, email infrastructure@scrd.ca and include your Name, Address and Utility Account Number.

Q7. Where is the water meter servicing my property located?

A. Sometimes water meter boxes can get covered up by leaves or overgrown plants. Water meters are often closer to the roadway than the house. Try walking around the edge of your property looking out for a plastic or metal meter box lid. If you’re still unable to locate the water meter, email infrastructure@scrd.ca for assistance.

Q8. Do I have to fix my leak?

A. Yes. Maintenance of all water piping and fixtures beyond the water meter is the responsibility of the property owner. Water leaks can grow and have the potential to cause costly property damage to your property, as well as neighboring properties. The SCRD works with property owners to communicate leak information and support troubleshooting towards a resolution. Properties with unresolved water leaks of increasing volume that are impacting neighboring properties or SCRD water systems can be issued a water shutoff notice in accordance with SCRD Water Rates and Regulations Bylaw No. 422, section 9.1.

Q9. How do I know if my toilet is leaking?

Toilets are a common cause of leaks. To test a toilet at your house follow the instructions in this video.