withdrawal, Refund and cancellation Policy
Withdrawals from a registered program made more than 72 hours before the start of the program will be refunded to account. Withdrawals made within 72 hours of the start of the program will not be refunded. Exceptions may be granted by the Recreation Coordinator under extenuating circumstances.
All refunds are issued to customer account for use at a later date. Refunds will not be made to customer credit card. Refund by cheque of a balance on a customer account may be made upon request.
CANCELLATION by the SCRD
A cancellation by the SCRD may occur when a registered program (whole or in part) is cancelled due to minimal registration not being met, changes from the instructor, or other material changes that make it impossible for the activity to proceed. Registrants will receive a full refund to account.
FACILITY RENTAL CANCELLATIONS
When a customer will not be using a facility for which they have prepaid access or for which they have been issued a permit, a cancellation is made. 14-days notice is required for one-time events in order to qualify for a full refund including damage deposit. Ongoing users do not qualify for refunds, but may choose alternate dates or find an approved substitute user.
Passes are non-refundable
Pass holders will not be refunded.
To withdraw from your activity, please call 604-885-6801 or email us.