Frequently Asked Questions
 

Q: I am on a well, and I think that there may be contaminants in my water.  What do I do?
A: Residents can have their well water tested by Vancouver Coastal Health.  Read "Sampling Your Private Well" and follow the directions, to give yourself peace of mind.

Q: When can I expect to receive my utility bill?
A: Annual utility bills are mailed out in the last week of April or first week of May. Payment is due on or before June 15th (after this date a 10% penalty is automatically applied.) If your property is on our metered billing system you will receive your bills on a quarterly basis. Please click here to view rates.


Q: What should I do if I don't receive my annual utility bill by the third week of May?
A: Please contact us at 604-885-6806 or email info@scrd.ca.


Q: Who do I contact if I have a change of mailing address?
A: Please contact us at 604-885-6806 or email to info@scrd.ca.

Q: What are the charges for water use and garbage collection?
A: Please click here to view our water use and garbage collection rates. 


Q: How do I apply for a water connection and how much does it cost?
A: Please click here to view our water applications and connection fees.


Q: Who do I contact if I have a water leak?
A: If the leak is outside of your property line, please call us at 604-885-6800
or if the problem is on your property, it is your responsibility to fix the problem. If you need to have your water shut off at the main connection, please call us at 604-885-6800. A $50 shut off fee will be charged to your account.


Q: Is there a charge to locate my water shut off at the property line?
A: There is no charge for this service. This is the property of the SCRD and it is important for us to have instant access to any shut off.


Q: How can I find the waterline on my property?
A: The SCRD does not do any work on private property. We can provide information regarding the water line up to the property line but have no record of the waterline on your property.


Q: Why does my water appear milky or look like alka seltzer?
A: This is due to trapped air and is sometimes caused by a water shut down or use of a fire hydrant in your area. The problem can be alleviated by running your water to flush the pipes.


Still have questions? Contact us at 604-885-6806 or email to info@scrd.ca.